Returns/Cancellations
If you are not satisfied with your purchase, please
contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer, or firearms that have exceeded (2-5) business days of successful
delivery to the FFL provided
   4. Illumination devices, electronic sights, optics and night vision equipment.
5. Ammunition
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
FedEx offers limited tracking capabilities. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
FAQs
TOP 5 FAQS UPDATED: 11/01/2020
Q. HOW CAN I ORDER ONLINE?
A. THERE ARE 5 STEPS FOR PURCHASE
1. FIND AN ITEM YOU WANT AND ADD IT TO THE CART
2. ONCE YOU ARE AT THE CHECKOUT SCREEN YOU WILL NEED TO FILL IN YOUR CONTACT INFORMATION
3. TO SHIP THE FIREARM SELECT THE "SHIP THIS ITEM" BUBBLE AND FILLOUT THE NAME, ADDRESS AND PHONE NUMBER OF THE NEAREST FFL (GUN STORE) TO YOU.
4. CALL THE FFL YOU WILL HAVE YOUR FIREARM SHIPPED TO AND MAKE SURE THEY ARE DOING TRANSFERS AND HAVE REASONABLE PRICES (USUALLY $25-$40)
5. WAIT FOR YOUR ORDER CONFORMATION THEN SHIPPING CONFIRMATION FROM US.
Q. DO YOU SHIP TO MY STATE? HOW LONG DOES SHIPPING TAKE?
A. YES, WE SHIP TO ALL 50 STATES!
ORDER FULFILLMENT
ALL ORDERS ARE SHIPPED PROMPTLY FROM OURWAREHOUSE OR IN-STORE INVENTORY WITHIN 3 - 10 BUSINESS DAYS USING UPS, FEDEX,OR USPS. TRACKING NUMBERS ARE AVAILABLE FOR ITEMS SHIPPED VIA UPS AND FEDEX.FOR ORDERS THAT COME FROM OUR DISTRIBUTORS OR SPECIAL ORDERS WE MANUFACTURE PLEASE ALLOW UP TO 21 BUSINESS DAYS TO FULFILL YOUR ORDER.
Q. IS THIS ITEM LEGAL IN MY STATE?
A. MOST STATES ARE 2ND AMENDMENT FRIENDLY BUT THERE ARE SOME THAT MAY BE A BIT MORE RESTRICTIVE. VISIT HTTPS://WWW.GUNSTOCARRY.COM/GUN-LAWS-STATE/#STATES FOR AN EASY TO NAVIGATE GUIDE TO YOUR STATE LAWS FOR CARRY, RULES, REGULATIONS AND DOS AND DON’TS. FOR CALIFORNIA RESIDENTS VISIT HTTPS://OAG.CA.GOV/FIREARMS/CERTIFIED-HANDGUNS/SEARCH
Q. I ORDERED A PRE-ORDER OF AMMUNITION WHEN WILL IT SHIP?
A. Pre-orders may take anywhere from as little as 3 weeks and as many as 12 weeks to receive from the point of sale/purchase). Once your order has been processed you will receive an email confirmation; There will be another email when the order has been shipped out.
Q. WHAT ARE YOUR PRICES?
A. ALL OF OUR PRICES ARE LISTED ON OUR WEBSITE WWW.JAEDENGUNS.COM WE UPDATE OUR INVENTORYWEEKLY. TO SUBSCRIBE TO OUR NEWSLETTER EMAIL JCARTERIII@JAEDENGUNS.COM or SEE OUR STORE POLOCIES
Email Subscription
LAY-AWAY Program
*LAY-AWAY ITEMS AND WILL NOT SHIP UNTIL PAID IN FULL*
1. Select the item you would like to purchase and copy the UPC (Unit product code)
2. Send a message here to jcarteriii@jaedenguns.com with a full payout timeline of 30-90 days from date of initial down payment.
3. Wait for a response from jcarteriii@jaedenguns.com with a link to place you're item on Layaway. The initial payment will be a 20% down payment followed by the balance paid in two (2) monthly payments every 30 days until balance is paid in full.
4. If you cannot continue payments after (21) consecutive days, the item will be re-stocked and you will be charged a 25% restocking fee.
5. Once your item has been paid in full it will ship to the FFL address you provided during initial checkout.
Please see our store policies on returns and cancellations. https://www.jaedenguns.com/content.php?page=policies
*It is the responsibility of the purchaser to ensure the item(s) they are purchasing follow the legal guidelines and regulations of their local state department and government.*
May Raffle Drawing and Contest
Contest drawing Rules and Regulations:
Jaeden Guns and Ammo, LLC has started a new monthly raffle! If you would like the chance to win a then just follow the steps below! Runners up will also have the chance to win some merchandise and ammo. *Must be 21 years or older, and eligible to purchase/ own a handgun in your state*
1. First, submit your basic contact information by purchasing a $35 entry fee (select in-store pickup to avoid shipping fees).
2. Include the address of your nearest Federal Firearms License Dealer for shipping in the notes section.
3. "Like" us on Facebook by visiting the link http://m.facebook.com/JGunsNammo/
4. Share your entry with your friends and family by posting to your social media with a link or mention to Jaeden Guns and Ammo.
5. For every 50 entries we will give away another firearm of our choice!
Instagram: @jaedenguns2018
Facebook: Jaeden Guns and Ammo
Website: Jaedenguns.com
Contest beings 05/14/2021 @ Midnight MST
Entries end 06/11/2020 @ 11:59 pm MST
Winner will be announced 06/15/2021 @ 8:00 am MST
Best of luck! Safe shooting and stay blessed.
Policy Link: http://www.jaedenguns.com/content.php?page=policies
Ticket Link: http://www.jaedenguns.com/.../ticke.../raffle-ticket-3021468
Website Disclaimer
Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
***ALL SALES FOR FIREARMS AND AMMUNITION ARE FINAL UNLESS UNDER SPECIAL CIRCUMSTANCES UNDER OUR RETURN POLICY***
Used Firearms
The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.
*ALL USED FIREARM SALES ARE FINAL*
General Firearm Sales
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
Customer Service
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our
Contact Us page.
Consumer Data Privacy
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
Secure Transmission
All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.
Order Fulfillment
All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. Special and custom orders require up to 21 days to ship.
Online Price & Description Errors
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.
If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Jaeden Guns and Ammo, LLC will be the final arbiter of discrepancies in the online catalog.
Ammunition Purchases
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales are FINAL and will comply with local and state laws and will not be shipped to any restricted areas.*
